MarketingSEOSocial Media

online review

Managing Online Reviews

You open your email and find a note saying “____ left a 1 star review”. What do you do?

It’s commonly a joke in the online world that you’ve “made it” once you have “haters”. Meaning that as soon as you are big or important enough to have people that will take time out of their day to say something negative, you know you are on the right track. Well, to an extent. If everyone and their dog is writing a bad review, or has something awful to say about your business, then I would take a look at some things. BUT, today we are talking about how to manage those online reviews that aren’t a perfect score.

What went wrong?

First things first, look into the persons concern. Was it poor service that needs to be addressed with an employee? Did they not receive the product they asked for and it needs to be fixed? Is it an ex employee that feels they weren’t treated fairly? Once a negative review comes in, it may be an opportunity to A) help change their minds or B) improve processes/products. Figure out what went wrong and address the concern offline to the best of your abilities.

Respond

Respond to the reviewers request in a timely manner. This doesn’t have to be done within hours of the review, especially if something is being sorted out. If it is being sorted out offline, still respond to the review afterwards explaining the resolution. This will help show people reading the review that you care and can come to a solution. Be professional at all costs. Getting into a keyboard war with someone online, will not help anyone. Check out this below response that probably could have gone another way……

 

managing online review

SOME negative reviews is a good thing

Now hold on a minute, I know this one seems a little counter productive, but there is a bright side to a negative review. Like said above, it shows other people that are reading the reviews you care and are willing to make it right for the customer/employee. This shows that regardless of your company size you take the time to look at what’s not working and what you can do to fix it.

Additionally the odd negative review makes you actually look more credible in the eyes of those looking at reviews. It’s nice and all when you come across a company online with a wonderful rating review, but something seems off when you have a lot of full 5 star reviews. Imagine you were looking for a hotel online. You come across a couple options that fit well and are the same price. You take to the reviews to make your final decision. Hotel “A” has 50 reviews total with an average rating of 4.7 out of 5. They have had a couple unhappy people, but otherwise people are generally happy with their stay. You come across Hotel “B” and it has 50 reviews total and every single one of them is a 5 star review. Would you suspect that “something’s up” maybe? How could a whole hotel get it right EVERY SINGLE TIME? I know I certainly would be questioning. In 2014 it was estimated that 10-15% of reviews are purchased! Which is HUGE no no when it comes to your SEO. If you get caught, google will remove ALL reviews and penalize your site showing up in searches!

So do not panic when you come across a negative review online for your business. Managing a bad review can sometimes even be a blessing! Or fun like this hilarious rebuttal below.

yelpreview

BloggingMarketingSEOSocial MediaWeb Development

SEO for loans

Your online presence has bearing when it comes to getting a loan for your business.

According to Statistics Canada from 2016, 51.3% of small businesses request funds to help with their business. Over half of those people are requesting the money from financial institutions such as banks. Many business owners are looking to purchase equipment to speed up processes, hire employees, get into larger spaces and purchase high volume of items. Whatever the reasoning your business is looking to expand, you may need a loan in order to boost your business to take it to the next level.

“51.3% of small businesses request funds to help with their business.”

Last week we were lucky to have Tom Yeo from Scotiabank in Spruce Grove stop by to chat about the importance of your online presence when banks are considering you for a loan. When looking at getting a loan from the bank for business, there are a lot of factors at play, but as Tom explains, they always look online at your businesses website. Whether you sell online items or not, they look up your website.

So what exactly are they looking for when they look up your business online?

Tom says the first thing he does is look at the company website. He looks at the About Us section to see if it is up to date, relevant and if there even is one at all. He is looking to see that there is contact information and that its up to date. He wants to know that your company is going to have business for the next 2, 5, or even 10 years. Tom says then as he’s looking at the website he is looking to see “that it’s professionally done. That then shows that the company takes pride in what it’s doing and is actually invested in it’s image that’s out there.”

“shows that the company takes pride in what it’s doing and is actually invested in it’s image”

Your business’ online image is important for a lot of reasons. It’s important for potential loaners, investors, clients and even employees.

Tom goes on to say that “there was a company I recently decided not to do business with, because when I looked up their company online, what came up was employee reviews and they were all negative.” Now we all know that in business, we can’t make everyone happy. We also know that sometimes there are people out there that make a point to try to ruin a reputation of a company. When I asked Tom if there was any bearing in responses from the company on reviews he replied that it’s important to “manage you entire presence” and that replying to reviews has a “huge impact if done in a professional response.”

There is a bit of a process when beginning to look at funding options for your business, and managing your online presence is one of them. Look for:

  • Reviews.  Search your company online and find reviews. Respond to any concerns left by employees or clients. We even suggest responding to the people who left you wonderful reviews! It’s great for SEO and building community around your brand.
  • Your website information is up to date an relevant. Make sure your contact information is correct and that your products and services are up to date as well.
  • Your website looks professional.

Pop over to our blog post 5 Website Mistakes That Are Hurting Your Business for more tips!

About Tom: Tom Yeo is originally from the UK and moved to Canada a few years ago. He has been in the banking industry for approximately 10 years in a variety of roles including personal banking, business banking and investments.

 

Panda Rose technical solutions solved

MarketingSEOSocial Media

Edmonton SEO

Is your company being seen online? Hello? Are You There?

SEO

“Hello, it’s me. I was wondering if after all these years you’d like to meet?” Okay maybe the Adele “Hello” song is a bit over done, but the sentiment really is there. People no longer pull out the phone book and flip to a section to search for local company. People are pulling out their phones while waiting in line or hanging out on the couch to search for services and businesses.

93% of online experiences begin with a search engine and 46% of all searches on Google have local intent (Google, 2018).

This means that people are generally searching online for your business or (businesses like yours) and what it has to offer. We covered a while back Why A Good Website Is Important, but really we also have to bring people to said website. We use a number of things in order to do this from Social Media Marketing and online Ads, to SEO (Search Engine Optimization).

Generally we here at Panda Rose like to think that SEO is important and things like paid ads should be supplementary to SEO tactics. This is also the sentiment from Forbes:

Compared to the costs associated with other forms of online marketing such as PPC advertising, social media marketing, or purchasing leads for an email marketing program, SEO provides fairly good ROI. While PPC may drive more revenue and social media may be more important for your image, your organic SEO in many ways remains a bedrock of your online presence.

 

As we went through in our blog post What Even Is SEO search engine optimization is about working toward getting your business to the top of the list in search engines. If people are taking to search engines to find what they are looking for, we want them to find YOUR business. Potential clients and customers are specifically looking for exactly what you offer, help them find it, instead of one of your competitors.

Jason Bayless, Owner of BestSeoCompanies.com agrees:

“If you’re not moving forward and improving your position, you’re losing ground to a competitor who is. That’s a simple fact of how the process works.”

Overall we think SEO is a great investment for business small to large, new to seasoned. SEO is ever evolving and changing and staying up to date, helps you been seen and stay seen.

Company SEO

Join the conversation on Instagram and Facebook
MarketingSEOSocial MediaTechnology

Panda Rose Consulting Joins Clutch’s Research of SEO & PPC Agencies in Canada

Every business values exposure. When companies are looking to expand their customer base, it’s very important that they find a marketing firm that can understand the intricacies of their business and target the right audience. Our clients trust that our expertise in digital marketing can help their business grow and they trust that we’ll always deliver on time. On our Clutch profile, which was created earlier this year, you can see what sets us apart as one of the best companies for your SEO, PPC, and general digital marketing needs.

Clutch is a Washington, DC-based B2B research and reviews firm. They look to connect business buyers with the best service providers worldwide, using a thorough research methodology based on client feedback in the form of unbiased and accurate reviews. To collect reviews, Clutch actually calls our former clients and interviews them about their experiences working with the Panda Rose team. We have our first review on our Clutch profile, and already the feedback we’ve received from our wonderful client Krista Rumberg has been more than we expected. Check it out:

SEo       

Because of our commitment to our clients and our expertise in SEO, Clutch named us as one of the top SEO companies in Canada. We’ve also been recognized as a top-performing firm on Clutch’s sister sites, The Manifest and Visual Objects.

The Manifest’s content includes lists of top performing companies, articles on trends within the tech industry, and helpful guides for business owners. We are included on their list of the top 50 social media marketing companies in Canada.

Visual Objects is Clutch’s newly launched site that acts as a central hub to view the portfolios of creative firms. Visual Objects features firms from a variety of industries including app development, web design, and branding. You can find Panda Rose listed on their list of the top digital marketing agencies in 2019. We’re happy to be one of the first firms featured on Visual Objects and we’re excited to see how the site evolves.

With the new year underway, we’re extremely appreciative of our clients for taking the time to speak with Clutch and reflect on their experiences working with us. To get honest and verified feedback through a third-party source is a great opportunity for Panda Rose and we look forward to seeing how much more we can grow our presence on each site until we’re considered the very best digital marketing agency in Canada!

 

We thank all of our clients and would love if you could also take a moment to leave us a review as well.

Panda Rose SEO

MarketingSEOSocial MediaTechnologyWeb Development

You’ve got a website for your company. You are “online”, that should be good enough right? I mean, you don’t sell anything on your website, how important could it be to invest in a good website?

Wrong.

The world is digital and as we shared in our blog post “5 Website Mistakes That Are Hurting Your Business” 47% of users leave a website if its loading time is more than 3 seconds. Couple that information with studies showing that between 70-80% of people research a company online BEFORE visiting a small business or making a purchase with them. A killer website is far more important than we give it credit for. Crucial even.

studies showing that between 70-80% of people research a company online BEFORE visiting a small business or making a purchase with them

Join Kelly Rose from Panda Rose Consulting Inc for a Business Breakfast as he talks about the importance of your business needing a solid website at the Stony Plain Chamber Of Commerce. This is an opportunity to ask Kelly some questions about your company’s website and how it can perform better, while getting the chance to also do a bit of networking with local business owners.

 

Date: January 15, 2019
Time: 7:30 AM – 9:00 AM MST Program starts at 8am
Location:
Stony Plain Chamber Boardroom
4815 – 44 Avenue, Stony Plain
Contact Information:
Denise (780) 963-4545
Fees/Admission:
$10 Members
$15 non members
Free – Enhanced Membership

Panda Rose SEO

BloggingMarketingSEOSocial MediaUncategorized

social media for business

Social Media has been an important part of business for a while now. It’s not going away any time soon and will continue to be a player in business. However, not all social media channels are created equally for business. Each has their place and purpose, especially depending on your businesses industry.

But where do you even start?

Sometimes it can feel like a daunting task looking at all the different platforms and thinking about signing up for, creating accounts for and content for all of these accounts.

The good news is; well you don’t have to do that. Yes, there are many platforms, and yes it would be amazing if you could be active on them all. However it’s not necessary. So let’s take a look at how to figure out what social media platforms are best for your business and how to keep them active.

There are many platforms but generally here are the major ones:

First, take a look at who your demographic is? Who is your client/customer? Do you service other businesses? Maybe a platform like LinkedIn and Twitter are a better place to spend your efforts connecting to other business people and building those relationships. Do you sell a product or service for a younger demographic? You are more likely to find them on Snapchat or Instagram. Do you sell craft supplies, fashion items or nearly anything you ship worldwide? Pinterest might be the place you put your time and energy.

Once you have defined your demographic and where they might be hanging out then you can start to develop a plan around building that platform. Find content related to your business or your client and start to post. Post often (3-7 times a week) but not too often (3-7 times a day!). You can share your own blog posts, ones you love, photos or memes.

Most importantly BE SOCIAL! Social media is about being social. Post things, but also engage with the people around you. Like and comment and have conversations on other peoples content as well. Did you read a funny meme someone shared and it actually made you laugh a bit out loud? Let them know! Was an article or blog post shared that you found great information in? Share your views on the topic.

Once you feel like you have got a good handle on a platform or that it’s performing well/has a decent following, then you can work on tackling another platform. This helps prevent a little bit of the burn out from social media channels and the overwhelm!

 

Panda Rose

BloggingMarketingSEOUncategorized

blogging for business

blogging for business

Blogging is BIG

It’s said that the first blog started in 1994 and by the middle of 2006 there was over 50 million blogs. 8-10 years ago blogs became a primary source of information for many people world wide and of course are still used a lot today.

Blogging however is more then just a place for people to write about their day or feelings. Blogs are being used for business and information purposes every day. Clients and consumers like to research companies and products, so they are knowing who and what they are working with/buying. Here is where a blog comes in. This is you opportunity as a business to reach out to your clients and give them the information they are searching for.

 

1.Establish yourself as an authority

The first great thing about having a blog on your website, is that you have an opportunity to establish yourself as an authority in your clients eyes. By offering content related to what your customer is looking for, you are adding value and empowering your client to make information based decisions. By being an authority and having an empowered consumer, there is a built trust, instead of sales based off shakey ground. This helps increase client happiness and thus retention.

2.Boosts Website SEO

Trying to get to the top of search engines? There really is no quick fix that lasts a long time? Getting to the top of search engines takes some time and of course information is key. By blogging on your site related to the products or services you offer, it’s putting more of that relevant information on your site. The more information on your site, the more search engines believe your site is relevant to what is being searched. Google sees your site as an authority and ranks it higher.

3.Evergreen content

Slightly tied in with the above, blogging can create something we call “Evergreen content”. Evergreen content is something that’s always relevant. Information that isn’t changing with the trends or seasons. (Kind of like an evergreen tree!). You of course can write about hot topics, but creating content on your site that is always applicable to your business, helps keep consumers informed and keywords on your site.

4. Answers potential clients questions

Some people visit FAQ sections, and some don’t think to. Some are not even sure of the questions they have until it’s presented to them. By writing about tips, tricks or general information you may just answer a question for a potential client. This can save both you and them some time. And when they reach out to you, they are informed and again higher likeliness to sign/purchase.

5. Shareables

Creating blog posts and content on your site can provide enough information that people are interested in sharing it. If there is enough value (and it’s slightly entertaining right?) people want to share it. Share with friends or family or co workers etc. This sharing helps expose your business to more people who could potentially become clients/customers. They start to read your information, because an empowered, informed consumer and trust you to be that person that offers a service/product.

5.5 It’s fun

Okay maybe at first it’s not, but seriously gets the creative juices flowing some days!

MarketingSEOTechnologyUncategorizedWeb Development

Your website if the first impression people have of your business.

They are searching the internet for your services or product and they land on your page! Congratulations they found you! Which even finding you is hard enough with tons of businesses online competing for the same top of the search page spot.

They navigate to your website and are greeted by an unappealing site, irrelevant information or it’s SLOW. *que dramatic music* Consumers attention spans are short and when they are searching for information or products, even shorter when they are stopped by a SLOW moving or difficult to navigate website.

Did you know that 47% of users leave a website if its loading time is more than 3 seconds? So optimization is a vital thing for your website. If it’s well-functioning and the content/ products there are of a high-quality, more visitors will surely come and conversion rates will increase.

Deborah, our in house Web Development Expert says “Your website is an extension of your business. You want your website to match the professionalism of your business.”

Having a clear message you are trying to portray to potential clients and customers right away is what will keep them on your website, navigating and researching who you are and just what it is that you do.

In addition, great websites are showcases for some of your best work. You can show of all the amazing products or jobs you have completed to a potential client/customer before they even have the chance to contact you. This decreases some of the time spent answering questions, making your business just that much more efficient.

Finally, a good website with great content helps get you noticed on search engines. The more time people spend on your site and the more often the visit, the more search engines believe your site and information to be relevant. If you want to learn more about SEO check out our recent blog post What even is SEO? And How To Use It.

 

SEOSocial Media

Search Engine Optimization

What is it? And why do you want it?

Business has changed so much from the traditional model of working with consumers in store fronts from even just 30 years ago. The business world has moved online and it’s not going anywhere anytime soon.

Have you ever been in discussion with someone about a topic, or curious about something and the first thing you do is “Google it”? We use search engines all the time to find answers to our burning questions, source out products and find local businesses.

Search engine optimization is about putting your businesses webpage at the front of the line. (Well okay actually the top of the page). Creating content relevant to your business and posting about it regularly helps improve your visibility to potential clients and customers. The more content you have on the world wide web relevant to your business, the more search engines think you are relevant to what people are looking for. This puts you closer to the top of the page.

The best part about using SEO strategies is that people are ALREADY looking for you business and content. People have burning questions, are looking to source products or find your business already. That is why they have “googled it”. Putting your content at the front of their views makes them more likely to reach out to you as a customer or client.

How can I improve my SEO?

SEO can be complex and that’s why at Panda Rose we offer SEO services for clients. But some simple tips for improving your SEO are:

  • Write blog posts on your webpage. This helps search engines see your content is relatable to a search.
  • Update your content on a regular or semi regular basis. Search engines are always trying to find the most up-to-date information.
  • Share your content on your social media channels. The more directions people are coming from to your webpage, the more relevant it looks.
  • You can also check out this more in depth blog post of SEO Practices in 2018: The Do’s and Dont’s.

If you want Panda Rose to help your small business get noticed online with our SEO services send us an email. SEO clients of 6 months or more also get free web hosting. 

Panda Rose

MarketingMobile AppsSEOSocial Media

Panda Rose Instagram

Instagram is a great platform for business to show off their entertaining and creative side. It is easy to use, easily accessed and fun to work with.

Unfortunately, I often find businesses treating their Instagram business profile like their website or worse, like a scrapbook. I’ll tell you why that is hurting their business.  

Like I said before, Instagram is for creativity and fun. When a business has a difficult time portraying those aspects of themselves it can turn people off to being their customer. Businesses do this in a couple different ways, let’s take a look and explore the fixes. 

Posting Unrelated Photos

This is an issue for the sake of professionalism. When I decide I want to follow a business on Instagram, it is for one of two reasons. 1) I want to see more posts from them. They posted an eye catching photo and I want to see posts similar to that one more often. Or 2) I have used their service or bought a product from them and wish to find out more about the company and support them.

When a business I decided to follow starts posting unrelated pictures, I lose interest quickly and I will normally unfollow.

But there is a right way to post “unrelated photos.” This is because they are not completely unrelated. A safe and fun way to do this is through Instagram stories. These are an easy way to show your followers a more relaxed or goofy side of you. Posting pictures of your children, snowfall, shenanigans in the office and dessert or any other random noteworthy picture goes in the 24 hour lasting Instagram stories. These personal pictures keep you real.

The point of bringing this up is a reminder to be a self aware business. Are you posting something that will intrigue your followers? How are you hoping people will react or engage with this post? What does this picture say about your company? These are questions we need to keep in mind while posting if we are looking to put on the best face for the company.

 

Posting Irregularly

The human brain is weird. We like things we are comfortable with. By this I mean that we would generally rather have some knowledge than to not know anything about what we are walking into. Keeping this in mind, we should be posting often and on a schedule. Doing this would result in masses of people who know about you. Who would clearly know what your business  specializes in, how your business would benefit them, and would put good word in for yourself. This is necessary in today’s day and age.

If you didn’t Instagram it, did it even happen?

 

And worst of all, Poor Quality Photos.

Instagram was created for aesthetic. This means color schemes, professional looking photos, organization and planning ahead. When a business does not do this they are not meeting the standard. Therefore they sell  themselves short.

Your business is reliable, honest and provides top quality. You know that and I know that, but the picture of your cluttered desk in poor lighting using your favorite filter from 2015 does not portray good things about our business to the judgmental human eye.

It can be difficult to know makes a good photo. What is the right lighting? What theme works best for your page? How should you manage the times you publish posts?

If you are feeling creative and think you can fix up your business page on your own, I would look for inspiration from big names. Check out Instagram profiles like Apple or Instagram itself. Or you could look into artsy profiles to find out what is trending concerning color schemes and filters.

If you are feeling lost when it comes to your business’s potentially aesthetic profile, that is OK. There are people all around you who would love to help point you in the right direction or take over your business profile entirely. They are called social media managers and you can talk to us at Panda Rose for such information.

A business profile can bring a lot of pressure. But let me assure you it isn’t all that complicated. Create a step by step process for your posts. Be sure you can check off the requirements you believe your posts need to meet the standard of an effective and engaging profile. If all else fails, you can always hire someone to make it work for you.     

 

I hope this blog post was helpful and that I will get to see all of your beautiful business profiles thriving.

 

Tessa  Houcher

MarketingSEOWeb Development

  

Does your website accurately represent your brand? Are you easy to Google? Kick up your on-line presence with a new reliable website, fully SEO’d, with hosting and 24/7 support!

For a limited time, Panda Rose will develop a new custom website at an introductory rate of $1000 CAD plus Tax, including one-year hosting on the Panda Cloud. *

We’re ready to get started right away on your website which will include:

  • A full redesign to modern standards
  • Up to 5 different customizable pages of your choice, including a splash page, service listing, a portfolio with a customizable media display, social media & contact options and more!
  • A modern responsive design so that your page looks great on all devices, including phones, tablets, and desktops.
  • Accessibility, search engine optimisation (SEO), and speed testing.
  • 24/7 email support and business hours phone support
  • 24 hour response time for questions or issues
  • Integration with popular social media platforms including Twitter, Facebook, LinkedIn, Yelp, and Google Plus.
  • Google Analytics to allow you to track how your customers are using your website and improve conversion rates.
  • Integration with your current inventory, accounting, or tendering services available for an additional fee.

Hurry! This offer is only valid until September 30th, 2016! Contact us today to find out how we can upgrade your website game!

Contact Us Today

*Regular price: $1500 for site design and development + $35 per month for hosting with unlimited bandwidth. Provincial Taxes Apply.

80 views
MarketingSEOWeb Development

restaurant website images

Did you know you’re 70% more likely to attract a long term customer to your restaurant by having a great website and online presence? It’s true! Kick up your on-line presence with a great new reliable website, fully SEO’d and ready to go!

For a limited time, Panda Rose will develop a new custom website at an introductory rate of $500, including one-year hosting on the Panda Cloud. *

Your introductory offer will include:

  • A full redesign of your website
  • Up to 8 different pages of your choice, including tools for reservations, menus — both online and downloadable, location services, and reviews that tap directly to social media, to find the best non-solicited reviews on-line and display them prominently.
  • A modern responsive design so that your page looks great on all devices, including phones, tablets, and desktops.
  • Accessibility, search engine optimisation (SEO), and speed testing. So all your users will have a seamless experience and you’ll be easy to find.
  • Custom menu pages which can be easily updated by your staff as prices and offerings change.
  • Full Integration with all popular social media platforms including Twitter, Facebook, LinkedIn, Yelp, and Google Plus.
  • Google Analytics to allow you to track how your customers are using your website and improve conversion rates.
  • For an additional fee, we can integrate your website with your current reservation system, like Open Table.

But hurry! This offer is only valid until September 30th, 2016! Contact us today to find out how we can upgrade your website game!

Contact Us Today

*Regular price: $700 for site design and development + $15 per month for hosting with unlimited bandwidth 

58 views