TechnologyWeb Development

Email is a place of business. It is important in our world’s communication.It has many perks, multiple people can communicate together. Files and images can be shared. You do not have to be present to receive and email. And everyone has it.

 

On the negative side of email comes, spam and viruses. Which are extremely disruptive in our professional place of communication. Along with the chance of our personal information being stolen.

 

If email had sender authentication these problems would be no more.

 

Why doesn’t email have sender authentication?

Email was created in the 60s. At this time, those with email were in the government, universities and research labs. There was no need to be cautious when it came to email security. Sender authentication was not a need then because they were not being threatened by a web full of destructive individuals. And because there was a general sense of trust among those with access to emailing.

 

The form of communication was invented without creating the solutions to problems that were not yet known. Which I believe was the right thing to do. We shouldn’t be stopped from advancing in this world because of the unknown risks. Those risks can be taken care of once we know what they are.

 

Email wasn’t created with sender authentication in the 60s for understandable reasons. We are now well aware of the security issues that invade the email system today. From stealing passwords, unwanted emails and financial threats. My question is, why have we not yet fixed the problem?

 

Sender authentication would be a game changer for anyone with an email account as we would finally have the security to withstand attacks.

 

Tessa Houcher

FutureTechnology

Technology is taking over the classroom and there are a lot of opinions, policies, loopholes and rebellions. Its messy and can be frustrating, but it is an issue every teacher and student go in this day and age and I would like to touch on the subject.

 

In the average North American classroom today, there is a laptop for the teacher and maybe a smart-board. The students might have iPads or laptops available to them, or the school supplies list requested such devices. It is apparent, tech is used in the classrooms. These tools are a benefit to the learning experience of students and for the teaching efficiency of teachers.

The issues arise when it comes to the smartphones. On average, children age 10 get their first smartphone. Though I would assume before that age, kids are immersed into smartphone use. And we all know that come high school, students are practically attached to their phones. It’s no wonder why teachers are banning phones from their classrooms. No one wants to teach a room full of students with their eyes glued to their personal 5 by 2 inches of screen.

 

But here is why I stand on the progressive side of things. Kids with smartphones will one day be adults with smartphones. Who is going to teach them how to best use their smartphone?

 

I know this is a real issues because of the elderly. They have trouble understanding their smartphones, the correct purposes of them and therefore they make avoidable mistakes. For example, at times my grandparents will interrupt a conversation to investigate a notification they receive, whether it is important or not. They are found to spend too much time on their phones than is appropriate in social gatherings. Plus seniors are adding themselves into the social media world and they post, comment and share as often as the rest of us, just with less of a filter, for better or worse. (No wonder people can’t stand Trump on Twitter.)

 

I love my grandparents and the other elderly in my life, they are great at many things, but they are definitely lacking in the best ways to use their smartphones. Though they deserve some slack, they didn’t grow up with these devices, giving them the chance to learn what is appropriate and what is not.

 

Now considering our current students, would we not like to give them the education about phones they need in order to be socially correct, polite and efficient?

 

One would like to think parents and others in the leadership positions of children to be perfect examples of phone efficiency and etiquette. But we all know we are less than perfect ourselves when it comes to using our phones politely. Texting and driving, being on phones during meetings and other social gatherings, taking information on social media too seriously and forgetting where we are or what we are doing because our phones can distract us are not good demonstrations for the leaders of tomorrow.

 

Should we not take full advantage of the learning environment school provides to teach about the best ways to use  the smartphones they already have in their pockets? Imagine the issues that would cease to exist! Their generation would look at ours and wonder why WE use our smartphones so poorly.

 

I am not suggesting full out courses on smartphone etiquette. Though I’d imagine a couple classes about phones at a younger age wouldn’t hurt. But I am recommending smartphones be used in the classroom. Due date reminders, Google translate, a second way to view the textbooks, calculator, camera, calendar, research, etc. are all simple ways we use our smartphones everyday, why not teach tomorrow’s adults how to use these tools best?

 

Today, students with smartphones are punished for bringing their smartphones to school which is understandable, as currently there is no lesson plan to implement the smartphones into the teaching. But as you can see, I believe this needs to be changed.

 

At Panda Rose, we are often using smartphones as they are needed to develop and test Apps and websites. We understand the importance of them for our world today and moving forward into tomorrow.

I am aware that I am not in the classroom right now attempting to get the full attention of  two dozen 10 year olds. While there are hero teachers doing just that right now and we all applaud you. Who am I to tell you that your students all need smartphones at their desks?

 

Teachers know their students and will make the best decision for the entire class. Whether that means a no phones allowed rule, that smartphones can only be used in English class for dictionary and thesaurus uses or only at the end of the day to set up reminders and events to replace paper agendas.

 

Depending on the class, smartphone policies could be applied to fit the teacher and student needs as well as be a prime time for students to learn smartphone etiquette.

 

Let me know your thoughts on children using smartphones in classrooms, this subject is worth the discussion.

 

Tessa Houcher

MarketingMobile AppsSEOSocial Media

Instagram is a great platform for business to show off their entertaining and creative side. It is easy to use, easily accessed and fun to work with.

Unfortunately, I often find businesses treating their Instagram business profile like their website or worse, like a scrapbook. I’ll tell you why that is hurting their business.  

Like I said before, Instagram is for creativity and fun. When a business has a difficult time portraying those aspects of themselves it can turn people off to being their customer. Businesses do this in a couple different ways, let’s take a look and explore the fixes. 

Posting Unrelated Photos

This is an issue for the sake of professionalism. When I decide I want to follow a business on Instagram, it is for one of two reasons. 1) I want to see more posts from them. They posted an eye catching photo and I want to see posts similar to that one more often. Or 2) I have used their service or bought a product from them and wish to find out more about the company and support them.

When a business I decided to follow starts posting unrelated pictures, I lose interest quickly and I will normally unfollow.

But there is a right way to post “unrelated photos.” This is because they are not completely unrelated. A safe and fun way to do this is through Instagram stories. These are an easy way to show your followers a more relaxed or goofy side of you. Posting pictures of your children, snowfall, shenanigans in the office and dessert or any other random noteworthy picture goes in the 24 hour lasting Instagram stories. These personal pictures keep you real.

The point of bringing this up is a reminder to be a self aware business. Are you posting something that will intrigue your followers? How are you hoping people will react or engage with this post? What does this picture say about your company? These are questions we need to keep in mind while posting if we are looking to put on the best face for the company.

 

Posting Irregularly

The human brain is weird. We like things we are comfortable with. By this I mean that we would generally rather have some knowledge than to not know anything about what we are walking into. Keeping this in mind, we should be posting often and on a schedule. Doing this would result in masses of people who know about you. Who would clearly know what your business  specializes in, how your business would benefit them, and would put good word in for yourself. This is necessary in today’s day and age.

If you didn’t Instagram it, did it even happen?

 

And worst of all, Poor Quality Photos.

Instagram was created for aesthetic. This means color schemes, professional looking photos, organization and planning ahead. When a business does not do this they are not meeting the standard. Therefore they sell  themselves short.

Your business is reliable, honest and provides top quality. You know that and I know that, but the picture of your cluttered desk in poor lighting using your favorite filter from 2015 does not portray good things about our business to the judgmental human eye.

It can be difficult to know makes a good photo. What is the right lighting? What theme works best for your page? How should you manage the times you publish posts?

If you are feeling creative and think you can fix up your business page on your own, I would look for inspiration from big names. Check out Instagram profiles like Apple or Instagram itself. Or you could look into artsy profiles to find out what is trending concerning color schemes and filters.

If you are feeling lost when it comes to your business’s potentially aesthetic profile, that is OK. There are people all around you who would love to help point you in the right direction or take over your business profile entirely. They are called social media managers and you can talk to us at Panda Rose for such information.

A business profile can bring a lot of pressure. But let me assure you it isn’t all that complicated. Create a step by step process for your posts. Be sure you can check off the requirements you believe your posts need to meet the standard of an effective and engaging profile. If all else fails, you can always hire someone to make it work for you.     

 

I hope this blog post was helpful and that I will get to see all of your beautiful business profiles thriving.

 

Tessa  Houcher

MarketingMobile AppsProductivityTechnology

Will email ever die? Is email already dead? I have no idea. With the many different answers I have found on the Internet, it appears that as a whole, we really don’t know if email is leaving anytime soon or if it is already gone. I do however, think that texting is superior to email and that there is great potential for your business in using texting over email with your potential and loyal customers. So lets take a look at what we do know. 

 

Texting has become the popular form of communication of today. People like texting because of the relaxed setting. Texting doesn’t feel like work the same way that email does. Studies have also suggested that people say things over text that they wouldn’t say in person, its an opportunity for honesty. Texts allow for causal questions and answers without hassle. That said, here are my reasons as to why you need to look into reaching your customers through texting.

 

The stress free atmosphere that texting provides will first off allow customers to feel free to ask questions! You may have given them the ability to ask questions before, but the process of emailing feels like a hassle. Yes, I know submitting an email is easy. But people want answers right then and there. Even if texting is not actually instant, people are more likely to trust that a text was sent and delivered without complication because texting is just that basic. You could use this trust concept to your company’s advantage.

 

Let’s say a customer had a quick, generic question, they could either submit an email through your company’s website as they have been your customer on a couple occasions or they could ask Google and receive multiple answers from multiple resources along with advertising from your competitors, how do you think a person would seek out the answer? I know that if it was me, I would just Google it.

 

But, if I had been your customer before and had your company’s texting number and you had made it clear that I was free to ask questions, I would totally ditch the million answers from Google to get feedback from a company I had used before and have no reason not to trust.  

 

Another benefit of giving your company’s texting number to customers is that people use texting constantly. For you this means that notifications from you could not get ignored the way emails can, you could get away with more texts than emails and it is quick! You send a text, they take a quick glance and would know what the point of the text is.

 

Will email ever die? Is email already dead? I have no idea. With the many different answers I have found on the Internet, it appears that as a whole, we really don’t know if email is leaving anytime soon or if it is already gone. I do however, think that texting is superior to email and that there is great potential for your business in using texting over email with your potential and loyal customers.

 

Texting has become the popular form of communication of today. People like texting because of the relaxed setting. Texting doesn’t feel like work the same way that email does. Studies have also suggested that people say things over text that they would never say in person. Texts allow for causal questions and answers without hassle. That said, here are my reasons as to why you need to look into reaching your customers through texting.

 

The stressless atmosphere that texting provides will first off allow for customers to feel free to ask questions! You may have given them the ability to ask questions before, but the process of submitting a question on your website takes time. Submitting an email is easy, yes I know that. But people want answers right then and there. Even if texting is not actually instant, people are more likely to trust that a text was sent and delivered without complication because texting is just that basic. You could use this trust concept to your company’s advantage.

 

Let’s say a customer had a quick, generic question, they could either submit an email through your company’s website as they have been your customer on a couple occasions or they could ask Google and receive multiple answers from multiple resources along with advertising from your competitors, how do you think a person would seek out the answer? I know that if it was me, I would just Google it.

 

But, if I had been your customer before and had your company’s texting number and you had made it clear that I was free to ask questions, I would totally ditch the million answers from Google to get feedback from a company I had used before and have no reason not to trust.  

 

Another benefit of giving your company’s texting number to customers is that people use texting constantly. For you this means that notifications from you could not get ignored the way emails can, you could get away with more texts than emails and it is quick! You send a text, they take a quick glance and would know what the point of the text is.

 

Now they could move on and not even think about the 10 seconds they took to check the text from you, or if your call to action was enticing enough they may take a minute or two longer to click the link you gave them.

 

You can text your customers your latest deals, discounts, referral information, blog links, and reminders about shipping (imagine how your affiliates would love to simply text for you.) What I am trying to say is that you can text them anything that you are currently email them. But a text is favoured by your customers because of how low-key a it is and they would feel free to answer or ask a question without overthinking. (As a professional overthinker, I know this first hand.)

 

A factor to be careful with is to know that your customers gave you your number and trusts that you won’t abuse that privilege. Text them about things they would care about, or what ever it is that they actually signed up for. If you do this correctly you will form a relationship of trust between the business and customer, this will ensure further sales.

 

I do have one concern with your company texting it’s customers; people may expect instant replies. Now unless you have someone working your texting phone 24/7 you may want to clarify. Upfront you need to explain that it is a person with many responsibilities who is replying to their important texts. Customers appreciate humans. Messaging bots do not have a good reputation when it comes to talking with customers. If your customers know they are talking to a human and not an  incompetent robot, they would commend you for that.

 

Speaking of robots, another possibility with texting your customers is that someday a bot could do it all for you. Yes I know I just said that customers prefer capable humans to  unintelligent robots. But someday actually intelligent, messaging bots will be quite able to interpret natural language and give a proper answer. The ability for your company to have a dependable messaging bot would be extremely beneficial for you and your customers.

 

When bots are smart enough to communicate back and forth with customers, I know that these messaging bots will be the only realistic way to reach customers. Until then, I think that emailing will stick around… even though texting makes so much sense.

 

What are your thoughts on being texted by companies? Would you switch your company over to texting over emailing, why or why not? I would love to hear your thoughts!

 

Tess Houcher